If you see that demo import process is taking forever or it’s not completed correctly this means your hosting PHP.ini limits are too low for working with WordPress Importer and demo data can’t be imported on your server without the right configuration.
Enable debug mode
To enable debug mode edit your wp-config.php file and set
define( 'WP_DEBUG', true );
Your PHP values are too low
Change your PHP.ini settings according to the following minimum values. If you don’t have access contact your web host and ask to have the limits increased.
- memory_limit =
- max_input_vars =
- max_execution_time =
- post_max_size =
- upload_max_filesize =
PHP version must be
7.3 or newer
Those settings are required to successfully import all demo content and images.
Check this official WordPress article how to increase memory limits for your WP:
After changing PHP values reset your WordPress using WP Reset plugin to avoid content duplicates. Then run the demo importer again.
Cheap or bad shared hosting may not allow you to use this values (in this case you won’t be able to import demo data on to your server). You need to switch to another hosting.
Missing PHP modules
that your hosting server is missing one of a very common PHP modules and it has to be enabled before any import functionality will work on your site.
The missing PHP modules could be php-xml, php-dom or php-xmlreader.
Please contact your hosting company and ask them to install that for you. These are very common modules and they should be installed by default.
If you are managing your own server you can install it yourself. The following is just an example for Ubuntu/Debian, the command depends on your server and your PHP version:
Code language: CSS (css)
sudo apt-get install php7.4-dom php7.4-simplexml php7.4-xml php7.4-xmlreader
Then, restart your server
sudo service apache2 restart
ModSecurity is blocking remote requests
ModSecurity is a firewall application but on some servers it could block legitimate requests to the CDN server where the demo content is hosted.
In this case you should login to your Cpanel > ModSecurity > Deactivate. Or contact the hosting support to do it.
Can’t regenerate thumbnails
Some servers use ImageMagick to porcess images but the available resources may be low to process all images copied from the demo sites.
For those cases we created the Basic demo which is a combination of the other demos but with placeholder images only. It’s faster to import.
If you still want to import the other demos you can add these filters in wp-content/themes/goya-child/functions.php (at this point the child theme must be already created and active).
// disable thumbnail regeneration add_filter( 'pt-ocdi/regenerate_thumbnails_in_content_import', '__return_false' ); add_filter( 'merlin_regenerate_thumbnails_in_content_import', '__return_false' );
Then, run the installation wizard again and import the desired demo.
Other causes for the failed import
On a VPN the installation wizard won’t process the remote XML. Use a direct connection instead.
Otherwise, proceed with a manual import of the xml files using the default WordPress importer. The xml files are included in the full theme package.